See that Canon camera in the photo? It went in for it's 4th servicing over 50 days ago. (Actually its 5th servicing but there was a mix up and I lost some of the paperwork, but that's another story.)
This story is about the camera I bought in January 2009 that went in for its 4th "official" servicing at the end of September 2010, and the extended warantee that said if the camera needed servicing 4 times it would be replaced. And after the last repair, Future Shop assured me if the camera required servicing again (!) it would be replaced immediately.
So I was a little surprised when I brought the camera in with problems and was told they had to send it in to Canon before replacing it. But I accepted it, with as much grace as I could muster.
However today I was OUTRAGED when I found out that Canon had sent the camera back saying it has only had 3 major repairs and 1 minor repair, and thus does not qualify for replacement.
Are you FUCKING kidding me?!?!?!
They are giving me this kind of shit about a camera that was in for repairs 3 times before I had owned it for 12 months. And each time it has been in for repair it has taken 50-60 days for me to get it back. EVERY TIME.
Is Canon trying to tell me now that a "minor repair" takes them 60 days? And to be explicit, no warantee discussion ever included a discussion of "4 major repairs"
So roughly Canon has had my camera for approximately 200 days in 20 months I have owned it. 200 DAYS!
And they are trying to tell me this camera doesn't need replacing. Who the hell are they kidding?!?
While I love my Canon cameras when they are working, they seem to spend more time in the shop than in my hands!!!
Randy at Future Shop who seems to have a head on his shoulders and is equally shocked by this crap told me that he will be working with his management to find a way to fix this problem for me tomorrow.
The saga continues tomorrow...
(hopefully with less swearing!)
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